Refund and Returns Policy
Effective Date: December 10, 2024
Introduction
At Girard Luxury, we want you to be completely satisfied with your purchase. If you are not satisfied, our Refund and Returns Policy outlines the steps to return or exchange items, as well as the conditions under which refunds may be issued. Please read the following policy carefully to understand your rights and obligations.
1. Return and Exchange Policy
We accept returns and exchanges on eligible items under the following conditions:
- Eligibility for Return: Items must be returned within 30 days from the date of purchase. The product must be in its original, unused condition, with all tags and packaging intact.
- Non-Returnable Items: Certain items, such as gift cards, personalized or custom-made products, and items marked as non-returnable, cannot be returned or exchanged.
- Return Process: To initiate a return, please contact our customer service team at contact@girardluxury.com with your order number and details about the item you wish to return. You will be provided with return instructions, including a return authorization number.
- Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
2. Refunds
Refunds will be processed once we have received the returned item and verified its condition. Please note the following regarding refunds:
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take up to 7-10 business days for the refund to appear in your account.
- Partial Refunds: In some cases, such as for items that are returned in less-than-new condition or missing parts, a partial refund may be issued.
- Restocking Fees: Certain items may be subject to a restocking fee. This fee will be deducted from your refund amount and will be disclosed at the time of return authorization.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will assist you in processing your return and offer a full refund or replacement. You will not be charged for return shipping in such cases. Please retain any packaging materials for inspection by the carrier.
4. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellations, but once the order has been processed or shipped, it cannot be canceled. If the order is eligible for cancellation, we will issue a full refund.
5. International Returns
For international orders, customers are responsible for all return shipping costs and customs duties. We recommend that you check with your local customs office for any potential restrictions or charges before returning items.
6. Sale and Clearance Items
Items purchased on sale or clearance are final sale and are not eligible for returns, exchanges, or refunds unless they are defective or damaged upon arrival.
7. How to Contact Us for Returns or Refunds
To initiate a return or request a refund, please reach out to our customer support team with the following information:
- Order number
- Item(s) to be returned
- Reason for the return or refund request
- Photos of damaged or defective items (if applicable)
Our contact details are as follows:
Girard Luxury
Street: 812 Mullican Rd, Baskin, Louisiana (LA)
Phone: (318) 388-1256
Email: contact@girardluxury.com
8. Changes to this Refund and Returns Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any updates or changes.
